ISO/IEC 20000 Certification
ISO/IEC 20000-1:2011 is the IT service management system (ITSMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an ITSMS — including the design, transition, delivery and improvement of services to fulfil agreed service requirements. GMC provides consulting services to get companies ISO 20000 certification within their timeline and budget.
ISO 20000 differs from ISO 9001 by adding requirements specific to the IT service industry. One key difference is that ISO 20000 is closely aligned with the IT Infrastructure Library (ITIL) — an internationally accepted framework — so you can be confident that real, measurable benefits are brought to the way your IT services are managed.
Companies certified to ISO 20000 gain a clear advantage over competitors in service quality, reliability and customer confidence, and often use certification to win contracts where demonstrable service management maturity is a requirement.
Your path to ISO/IEC 20000-1, in six stages
Gap analysis
We assess your current state against the standard and map exactly what is missing.
Planning
A clear roadmap with scope, responsibilities, timeline and budget agreed up front.
Documentation
Policies and procedures built around how you actually work — not generic templates.
Implementation
Controls put into practice, with your team trained and supported throughout.
Internal audit
We test the system, fix non-conformities and confirm you are ready for certification.
Certification & surveillance
We support you through the external audit and the annual surveillance that follows.
Questions, answered
How is ISO 20000 related to ITIL?+
ITIL is a framework of best practices; ISO 20000 is the certifiable standard. Organisations that follow ITIL already have a strong foundation for ISO 20000 certification, and we bridge any remaining gaps.
Who benefits most from ISO 20000?+
Any organisation that delivers IT services — internally or to customers — and wants to prove the maturity and reliability of its service management, particularly managed service providers and IT departments in regulated sectors.
Certify your organisation to ISO/IEC 20000-1
Talk to GMC’s experts and get a clear road map — delivered on time and within budget.